Contract with Consumers
YOUR BUSINESS IN EUROPE
Be aware that any ambiguities will be interpreted in the consumer's favour.
Unfair contract terms are not binding on consumer
If specific terms in a contract are unfair, they are not binding on consumers and you may not rely on them, even if the consumer has signed the contract.
Provided the unfair term is not an essential element of the contract, the rest of the contract (but not the unfair term) will continue to bind you and the consumer.
Contracts must be transparent
Contract terms must be drafted in plain, understandable language. Contract terms must not only be grammatically clear but the consumer must be able to understand their economic consequences.
Details on national rules
Please remember that EU rules on unfair contract terms set a minimum standard which can be strengthened further or expanded through national laws.
For detailed information on applicable rules please seek advice from the Enterprise Europe Network in your country.
Consumer Law Ready
Consumer Law Ready is an EU-wide programme, offering free training courses in consumer law for micro businesses and SMEs. You can apply to attend a training course in your country to ensure that your SME is Consumer Law Ready.
You may prefer to learn at your own speed, sign up to access the educational material. You can then complete an e-test and validate your learning with a certificate.
Check out the Consumer Law Ready portal to discover how you can sign up.
Read some example of potentially unfair terms