Contracts with customers
YOUR BUSINESS IN EUROPE
EU law sets out some fairness and transparency requirements for contracts you sign with consumers.
The standard contract terms used in the course of your business, whether they are called 'terms and conditions' or are part of a detailed contract, have to be fair.
Under EU law, standard contract terms must not:
You must act in good faith, taking the consumers' legitimate interests into account, by dealing fairly and equitably with them.
Unfair contract terms are not binding
If specific terms in a contract are unfair, they are not binding on consumers and you may not rely on them, even if the consumer has signed the contract.
Provided the unfair term is not an essential element of the contract, the rest of the contract (but not the unfair term) will continue to bind you and the consumer.
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