Defective products intro


​You are liable for a defect in your products. If they cause harm to your customers: death, personal injury or material damage to personal belongings (exceeding €500), you could end up in serious trouble.
The defectiveness of your products is determined by the lack of safety which the consumers are entitled to expect, not to their fitness for use.
Take care when you:
  • manufacture a final product
  • manufacture parts to be incorporated into another product
  • import a product into the EU for further sale.
If more than one business is responsible for the safety of the same product, the injured party can take any of them to court.
Liability rules also apply to electricity and agricultural products. Your sales contract may not contain terms that reduce your responsibility for a defective product.

Compensation claims

To claim compensation for damage suffered, the injured party must prove that:
  • damage took place
  • your product was defective
  • the defect and the damage were linked.

Cases when you are not liable

You bear no liability if you can prove that:
  • you did not place the product on the market
  • you did not manufacture the product for sale
  • the defect causing the damage did not exist when the product was placed on the market
  • the defect arose only because your product had to fulfil mandatory technical requirements
  • according to the latest scientific and technical standards, no one could have foreseen the defect when you placed the product on the market
  • you manufactured only one component, and the defect was the result of the design of the final product.
EU legislation reference: 
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The injured party has 3 years to claim compensation, starting on the day they became aware of:
  • the damage;
  • the defect;
  • the identity of the producer.
You are no longer responsible for damage caused by your product once it has been on the market for 10 years, unless someone has claimed compensation from you during that period.

Search for unsafe products: Safety Gate

EU national authorities can act (by recalling products or banning trade) to deal with products that pose a serious risk to the health or safety of consumers. Manufacturers can also recall their products. In all cases, any action taken is recorded in the Safety Gate database. Safety Gate does not track measures taken against agricultural products nor against pharmaceutical and medical devices.

Problems with a product? Reporting a non-compliant product

Each EU country has its own national authority in charge of ensuring products placed on the market are compliant.

​If you are a manufacturer, distributor or an authorised representative and you believe one of the products you have on sale doesn't comply with the EU requirements, you can report these issues to your national authority via the Product Safety Business Alert Gateway.
What to do:
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@ European Union 1998-2020
How to proceed:
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