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Passenger rights

MOBILITY & TRANSPORT

Navigating the following MindMap, you will find out the EU Regulations on passanger rights. These Regulations are designed to provide a consistent level of protection for passengers throughout the European Union, regardless of the mode of transport.

in 2023, the Commission presented  a Proposal for a Regulation amending Regulations (EC) No 261/2004, (EC) No 1107/2006, (EU) No 1177/2010, (EU) No 181/2011 and (EU) 2021/782 as regards enforcement of passenger rights in the Union

Air Passenger Rights
  • Regulation (EC) No 261/2004: Establishes rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays

Rail Passenger Rights
  • Regulation (EU) 2021/782: Provides rights and obligations for rail passengers, including compensation for delays and assistance during disruptions.

Road (Bus and Coach) Passenger Rights
  • Regulation (EU) No 181/2011: Outlines the rights of passengers traveling by bus and coach, including provisions for assistance and compensation in cases of delays or cancellations.

Ship Passenger Rights
  • Regulation (EU) No 1177/2010: Covers the rights of passengers traveling by sea and inland waterways, detailing assistance and compensation measures.

Rights of Persons with Reduced Mobility
  • Regulation (EC) No 1107/2006: Ensures that persons with disabilities or reduced mobility have the same rights to travel by air as other passengers, including assistance at airports and on board aircraft.​


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EU PASSENGER RIGHTS

Air passenger rights

Rail passenger rights

Road passenger rights

Ship passenger rights

National Enforcement Bodies (NEB)

Passenger rights Application

Passenger rights Studies

Traveller Consumer Rights

Sources: European Union, http://www.europa.eu/, 1995-2025, 

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