Brussels,

Passenger rights studies

MOBILITY & TRANSPORT

The studies are subject to the copyright notice and reuse policy of the European Commission. The studies have been carried out for the European Commission and express the opinions of the organisations having undertaken them. The views have not been adopted or in any way approved by the European Commission and should not be relied upon as a statement of the European Commission's views. The European Commission does not guarantee the accuracy of the information given in the studies, nor is it liable for any consequence stemming from the reuse of this publication.
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2021

• External evaluation support study on the EU Regulatory Framework for Passenger Rights
  • PART A: Evaluation of Regulation (EC) N) 1107/2006 on the rights of persons with disabilities and with reduced mobility when travelling by air
    • Final report
    • Executive Summary
    • Stakeholder consultation report
  • PART B: Evaluation of Regulation (EU) No 181/2011 on the rights of passengers travelling by bus and coach
    • Final report
    • Executive summary 
    • Stakeholder consultation report 
  • PART C: Evaluation of Regulation (EU) No 1177/2010 on the rights of passengers travelling by sea and inland
    • Final report
    • Executive summary
    • Stakeholder consultation report 
  • Comparative analysis of good practices
    • Final report
    • Executive summary

2020

• Study on the protection of EU air passenger rights

2019

• Best practices guide on the carriage of persons with reduced mobility
  • Final report
  • Executive summary
  • Annex 4, Booklet of best practices
  • Annex 5, Guide on future measures, policies and strategies aimed at creating a PRM-inclusive transport system in Europe
• Study on passenger rights in multimodal transport
  • Final report
  • Annexes
  • Executive summary

2012

• Exploratory study on the application and possible revision of Regulation 261/2004
• Report of the study "Evaluation of Regulation 1371/2007" by Steer Davies Gleave on the application and enforcement in the Member States of the Regulation on rail passengers' rights and obligations

2011

• Impact assessment of passenger protection in the event of airline insolvency
• Minutes of Stakeholder workshop on Commission's initiative on Passengers' protection in the event of airline insolvency for standalone air tickets

2010

• Report on the assessment on rules on penalties applicable to infringements to Regulation (EC) 1107/2006, concerning the rights of disabled persons and persons with reduced mobility when travelling by air, prepared by the law firm Philippe & Partners

2010

• "Evaluation of the application of Regulation 1107/2006" by Steer Davies Gleave on the application and enforcement of the regulation concerning the rights of disabled people and persons with reduced mobility when travelling by air

• "Evaluation of Regulation 261/2004" by Steer Davies Gleave on the application and enforcement of the Regulation on air passengers' rights in the EU Member States 

2008

• Assessment of contract conditions and preferential tariff schemes

2007

• Study on the compensation thresholds for damaged or lost equipment and devices belonging to air passengers with reduced mobility ​