The EU rules


You are liable for a defect in your products. If they cause harm to your customers: death, personal injury or material damage to personal belongings (exceeding €500), you could end up in serious trouble.
The defectiveness of your products is determined by the lack of safety which the consumers are entitled to expect, not to their fitness for use.

Take care when you:
  • manufacture a final product
  • manufacture parts to be incorporated into another product
  • import a product into the EU for further sale.

The alternative dispute resolution offers you the chance to avoid court procedures for disputes with consumers. The service is usually quicker, cheaper and simpler especially if you choose to register on the online dispute resolution platform. This means it's easier for your customers to engage with you and ensure smoother complaint handling.

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1. Alternative online dispute resolution

The alternative dispute resolution offers you the chance to avoid court procedures for disputes with consumers. The service is usually quicker, cheaper and simpler especially if you choose to register on the online dispute resolution platform. This means it's easier for your customers to engage with you and ensure smoother complaint handling.
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2. European small claims procedure

The European small claims procedure can be used to make a claim (up to EUR 5 000 excluding expenses) against another business, an organisation or your customers in any EU country except Denmark. See how much the procedure costs and how it works.​​​
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