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Air Passenger rights
MOBILITY & TRANSPORT
EU air passenger rights apply:
Travelling from the UK to an EU country
EU rules continue to apply if your flight from the UK to the EU was operated by an EU carrier, unless you have already received compensation or benefits under UK law. EU means the 27 EU countries, including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands (but not the Faeroe Islands). EU rules also apply to flights to and from Iceland, Norway and Switzerland.
- If your flight is within the EU and is operated either by an EU or a non-EU airline
- If your flight arrives in the EU from outside the EU and is operated by an EU airline
- If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline
- If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country
- Rights of persons with disabilities or reduced mobility
Travelling from the UK to an EU country
EU rules continue to apply if your flight from the UK to the EU was operated by an EU carrier, unless you have already received compensation or benefits under UK law. EU means the 27 EU countries, including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands (but not the Faeroe Islands). EU rules also apply to flights to and from Iceland, Norway and Switzerland.